about
Faq

Frequently Asked Questions (LIFE)

Term insurance covers you for a specific period of time if death occurs; it has no cash value on maturity. With an endowment (savings) plan your life is protected and it’s also an investment, so you receive a cash lump sum with additional bonuses. The full sum assured and accrued bonuses are payable either at the death of the policyholder or at final maturity.

Alliance Unitized Policy is a combined insurance and investment plan linked to the Alliance funds. Units are allocated on every premium payment, with the unit value based on the prevailing unit rate. Alliance offers Optima and Suprema plans, which are invested in Alliance property and managed funds.

You can pay your premiums in the following ways:

  1. Direct deposit at any Alliance branch.
  2. Deposits to Alliance’s account in Union National Bank or Emirates NBD.
  3. Credit card payment using a credit authorisation form.
  4. Telex transfer to our bank accounts.
  5. Cash payment is accepted at the company’s head office or at designated bank branches.

Yes, you can increase or decrease your cover, subject to the policy’s terms and conditions.

Your capital is guaranteed, but bonuses depend on the profitability of the fund, which is declared annually.

Juvenile life is restricted to USD 100,000, with housewife cover restricted to USD 200,000 (except term insurance plans).

Supplementary benefits are optional riders that you may add or remove from your plan; they have no cash value.

If the policyholder dies, the beneficiary needs to complete a claim form and submit it to the company along with all necessary supporting documentation. We will advise you of the required forms once a claim is received.

If death occurs in a foreign country the death certificate needs to be attested by the UAE embassy in that country and the Ministry of Foreign Affairs. Once attested, it needs to be submitted with the claim form and other necessary supporting documentation.

You may pay your premiums by direct telex transfer from anywhere in the world to one of our bank accounts in Union National Bank or Emirates NBD.

Any amount due to you will be paid in your chosen currency by telex transfer to the policyholder’s bank account.

Policy cover is worldwide except in a country where war has been declared or sanctioned.

Frequently Asked Questions (MEDICAL)

For an individual or family health insurance plan simply forward an email inquiry to medical.individual@alliance-uae.com or call us on +971(0)4 6051 282.

For group policies email your inquiry to health@alliance-uae.com or call us on +971 (0)4 6051 261.

Our website has a full list of Alliance plans with details about each different type. For more information, contact us directly on +971 (0)4 605 1281.

We will usually get a quotation to you within two working days of the required documents being submitted.

We require a minimum of 20 members (minimum of 10 employees) for a group policy.

Yes, all Alliance plans comply fully with the provisions of Law No. 23 of 2005, relating to health insurance in the emirate of Abu Dhabi and its executive regulation, and comply fully with the provisions of Health Insurance Law 11 of 2013, in the emirate of Dubai and its executive regulation.

If you work for a Dubai registered employer (including a free zone company) the law requires them to provide you with a health insurance plan. Dubai Health Authority has established a minimum standard of cover, called the Essential Benefits Plan (EBP), which employers must provide to their employees. The law also requires sponsors to provide health coverage for their spouses, dependents and domestic workers.

Dubai Health Authority encourages employers to provide medical insurance for employees’ spouses or dependents. However, if they do not then your sponsor will need to arrange cover for you.

Firstly, check your employment contract to see if your employer has a contractual obligation to provide medical insurance to you and your family. Employers are encouraged to insure employees’ spouses and dependents, but if they do not, you are responsible for arranging cover.

Frequently Asked Questions (MOTOR)

Alliance Insurance offers Comprehensive cover and Third Party Liability cover for all vehicles up to 10 years from the year of manufacture.

We evaluate the underwriting risk and provide insurance cover for vehicles on a case-by-case basis.

Drivers must be a minimum of 24 years old and a maximum of 60 years old, as denoted by their passport.

You can pay car insurance premiums in a number of ways:

By direct deposit at any Alliance branch.

  1. A credit card payment submission using a credit authorisation form.

Cash payments are accepted at the company’s head office or at designated bank branches.

Our standard period of cover for individual vehicles is 13 months and for motor fleet insurance it is 12 months.

Once you have received a police accident report you can either email us at motor.claims@alliance-uae.com or call our claims center on 04-605 1318.

We provide accident cover anywhere within UAE. An additional premium applies if the cover needs to be extended to cover driving in Oman.

Off-road damage is covered for private four-wheel-drive vehicles, subject to an additional excess fee, which is calculated on a case-by-case basis. Damage or injury due to a vehicle rollover accident is not covered.