IT Support Engineer

QUALIFICATION:

• B. Tech /MCA/Equivalent Degree in computer science/engineering.
• Microsoft/CISCO certifications will be an advantage.

EXPERIENCE:

Minimum 5 years experience providing IT systems and end-user support in person and over the phone.

JOB ROLE:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Responding to staff IT support requests.
• Meeting with staff to diagnose software, networking, or hardware issues.
• Troubleshoots malfunctions of network hardware and/or software applications within the organization’s local and wide area networks, telephones, security systems (e.g. servers, hubs, routers, network protocols, etc.) for the purpose of resolving operational issues and restoring services.
• Monitoring and maintaining computer systems and networks.
• Providing technical support across the company.
• Repairing and replacing equipment as necessary.
• End user Training and support.
• Documentation.

JOB REQUIREMENTS:

• A minimum of 5 years relevant experience in a System and Network admin role and experience of assisting the management of an IT help desk.
• Strong skills in Active Directory, and office 365.
• Good knowledge of MS Server Products, networking ( WAN, VPN, Switching, Wireless, Firewall).
• Monitor and Manage the backups, Antivirus.
• Ability to set up, configure, troubleshoot, and support Windows and active directory.
• Analytical thinking combined with the ability to interact confidently with users to establish what the problem is and explain the solution.
• Knowledge of virtualization Systems VMware and Cloud.
• Must be confident and a team player.
• Good communication and presentation skills are a must.

APPLY WITH JOB REFERENCE: ITS3/22, APPLY ONLINE OR EMAIL RESUME TO hr@alliance-uae.com.